24/7
Support


Regardless of where you are in the world or what day it is, 24/7 Support will help you resolve your issue. Not knowing how to operate, maintain, repair, and replace systems and components will cost owners new to Amel from hundreds to thousands with each occurrence. This is true whether or not the owner hires a typical boat mechanic to do the work. I have seen this cost as much as 30,000. 

My 24/7 Support and Amel Book and Amel Book Supplements solve most of these issues. Amel 
French Polynesia
Yachts are the safest and most comfortable in their class to cross oceans and explore the world. Amel's components and systems are supplied by some of the best sources available. Amel's goal has always been to engineer the yacht. This makes maintaining an Amel a joy rather than a chore. Your neighbors at anchor will be sweating while repairing many failures; aboard your Amel, you and your sailing partner enjoy the surroundings and a beautiful sunset. However, any yacht wholly equipped with the best systems can be challenging to understand, maintain, and repair...especially in unfamiliar places. Having your personal consultant available to Support you 24/7 is, at least, comforting and, in some cases, "priceless." I also offer Unlimited 24/7 Support with ZOOM  and Refit Support, both with ZOOM. The two-way video interaction to solve issues is perfect for those new to Amel and only available from Amel Owners Yacht School. Direct communication with 3rd parties is included, which helps you solve problems efficiently.

How it Works:

I am available 12 hours a day, every day, 7 days a week, from 0800 to 2000 US Central Time. I can be available at any other time with advance notice. You can text, email, or phone me with your issue or question. 
Many clients use WhatsApp for phone, text, photos, & video. I almost always respond within minutes. I will guide you to a solution or answer your question. I usually include written instructions with photos. Here is an example of my answer to the question, "How do I install new motor mounts correctly?" Click Here for my response. I suggest a text before calling to be sure I am available and not currently helping another Amel owner. I also recommend sending any pertinent photos. 

24/7 Support without bundling the printed Amel Book: 
Free Consulting for up to 1 hour $0
By-the-hour consulting - Single Incident. Any Amel model from any year $150/h
1-year of 24/7 Support $499*
1-year of 24/7 Support, including a 1-year subscription to  the Online Book Save $50$599*
2 years of 24/7 Support, including 2 years subscription to the Online Book Save $249$999**    
5 Years of 24/7 Support, including 5 years of subscription to the Online Book Save $500$2499*
* This is a flat price, regardless of the consulting hours used to complete.
** Add $300 for an additional year of the Online Book and 24/7 Support

24/7 Support with bundling:
1 year of 24/7 Support, including Online Amel Book for 1 year
$599*
1 year of 24/7 Support, including the printed Amel Book 
Add the Online Amel Book for $150 - 1 year, $250 - 2 years, $300 - 3 years  
$799* 1
Save $100
2 years of 24/7 Support and the Online Amel Book plus the 400-page printed Amel Book Recommended 
$1,299* 1
Save $250
Ultimate Bundle: The Amel Book, 5 years 24/7 Support1st & 2nd-year Unlimited with Zoom, 3rd thru 5th year Regular 24/7 Support. Also included is 5 years subscription to the Online Book.
 $2,9991
Save $500
* This is a flat price, regardless of the hours needed, 1Plus shipping cost

Shipping Cost: US Postal Service Priority Mail US and US Territories $17.25. 
Priority Mail International: Canada $56.80, Europe (most) $83.75, Australia, New Zealand 93.35.

Major & Extensive Refit Support
This is a special kind of Support where a significant amount of my involvement and time is required during the Refit Process. Substantial and extensive Refit Support is unlimited, including ZOOM, voice/video meetings, and 3rd parties such as contractors involved in the refit. It also includes the Online Amel Book. Commit to 12 months and save $400. If you choose Major & Extensive Refit Support and the Refit is completed before the expiration of the term, the remaining time will be doubled and converted into regular 24/7 support. If, for example, you have 4 months of Major & Extensive Refit Support left, it will convert to 8 months of regular 24/7 Support.

Major & Extensive Refit Support:
6 months of Refit Support, including Online Amel Book & Zoom
$1000
12 months of Refit Support, including Online Amel Book & Zoom
$1600
* This is a flat price, regardless of the hours needed  

Ordering 24/7 Support and/or the Amel Book bundled with Support: Please email bill@AmelSchool.com, including your name, address, phone number, Amel Model, and Hull#.

All clients who subscribe to 2 years or more of 24/7 Support have access to the new Online Amel Book, which is updated constantly. To see a sample of the online book, click the image below.

Note: 24/7 Support Annual support is not available for Amels made before 1988 because, with few exceptions that I have seen, Amels older than 1988 have been modified by their multiple owners, and I am trying to figure out what has been done. Also, 1988 was a year of significant changes for Amel. Amel owners of Amels produced before 1988 can seek my Support through Single Incident Support by the hour, but not all requests will be accepted. It will depend on the demand and the extent of modifications from the original design.